Privacy Policy

EEE Assist is developed and provided by Enlighten Engineering. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information Collected Automatically

When you use EEE Assist, certain information is collected automatically by third-party service providers integrated into the App. These include Google Play Services, AdMob, Google Analytics for Firebase, and Firebase Crashlytics. The types of data collected may include:

Device Information: Device model, operating system version, unique device identifiers (such as Advertising ID).
Log Data: IP address, time and date of access, crash reports, diagnostic data, usage statistics (such as session duration and feature usage).
Cookies and Tracking Technologies: Cookies or similar technologies used by third-party services to collect information to personalize your experience and deliver targeted advertisements.

1.2 Information You Provide

EEE Assist does not collect personal information such as your name, email address, phone number, or precise location directly through the App.

2. How We Use Your Information

The information collected automatically through third-party services is used for the following purposes:

To monitor and analyze usage of the App to improve functionality and user experience.
To detect, diagnose, and fix errors and crashes.
To deliver personalized advertisements and measure their effectiveness.
To comply with legal obligations and enforce our rights.

3. Third-Party Service Providers

Our App uses third-party services that collect, use, and disclose information according to their own privacy policies. These services include:

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share information in the following circumstances:

With trusted service providers who perform services on our behalf and agree to keep your information confidential.
When required by law or in response to valid legal processes such as subpoenas or court orders.
To protect our rights, property, or safety, and that of our users or others.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee absolute security.

6. Data Retention

Data collected through third-party services may be retained for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. If you uninstall the App, data collection through the App will cease.

7. Your Rights and Choices

You have certain rights regarding your personal data and privacy, which may vary depending on your jurisdiction:

Opt-Out of Personalized Advertising: You can disable personalized ads by adjusting your device settings or visiting the Google Ads Settings page.
Access and Correction: While we do not collect personal data directly, you may request access to or correction of data held by third parties by contacting those providers.
Data Deletion: You may request deletion of your data from third-party services in accordance with their policies.
Uninstall: You may uninstall the App at any time to stop data collection through the App.

8. Children’s Privacy

EEE Assist is not directed to children under 13 years old, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately so we can delete it.

9. International Users and Data Transfers

Data collected by third-party services may be transferred to, stored, and processed in countries outside your country of residence, including the United States, which may have different data protection laws than your jurisdiction. By using the App, you consent to such transfers.

10. Compliance with Privacy Laws

If you reside in certain regions, you may have additional rights under applicable privacy laws, such as the European Union’s General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA). These rights may include:

The right to access the personal data we process about you.
The right to request correction or deletion of your personal data.
The right to object to or restrict certain processing of your data.
The right to data portability.

To exercise these rights, please contact us using the contact information provided below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new features in the App. When we update this policy, we will revise the “Effective Date” at the bottom of this page. Continued use of the App after any changes indicates your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: shahadathhossen001@gmail.com
Email: shahadath1713@student.nstu.edu.bd

Effective Date: August 4, 2025